Refund policy
RETURNS & REFUND POLICY
We want you to be happy with your order from Convicted Bike Co. If something isn’t right, please contact us and we’ll do our best to get it sorted.
RETURNS
If you change your mind about an online purchase, you have 14 days from the date you receive your order to let us know that you wish to return it.
Once you have notified us, you then have 14 days to send the item back.
To request a return, email:
convictedbikeco@outlook.com
Please include your name, order number and the item or items you wish to return.
Returned products should be unused, unworn and in their original condition, with any original packaging and tags where applicable.
You are welcome to inspect or try on clothing as you would in a shop, but we may reduce the amount refunded if an item has been used, worn or handled beyond what is reasonably necessary to inspect it.
RETURN POSTAGE
Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning the order to us.
We recommend using a tracked postal service, as we cannot take responsibility for returned parcels that do not reach us.
Please contact us before returning anything so we can provide the correct return details.
REFUNDS
Once your return has been received and inspected, we will process your refund back to your original payment method.
Where you are exercising your statutory right to cancel an online order, we will also refund the standard outbound delivery charge where applicable.
Any additional amount paid for an upgraded or express delivery service is not normally refundable beyond the cost of our standard delivery option.
Refunds will be processed within 14 days of receiving the returned goods, or receiving satisfactory evidence that they have been sent back where applicable.
Your bank or payment provider may take additional time to show the refund in your account.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty, incorrect or not as described, please contact us at:
convictedbikeco@outlook.com
Please include your order number, a description of the issue and photographs where appropriate.
We will arrange the appropriate refund, replacement or other remedy in accordance with your statutory rights.
Please do not continue to use or ride with a BMX component if you believe it may be faulty or damaged.
BMX PARTS
Please check compatibility and specifications carefully before ordering BMX components.
If you are unsure whether a product will work with your bike or current setup, contact us before purchasing and we’ll be happy to help.
A component that has been fitted, ridden or modified may not be accepted as a standard change-of-mind return if its condition has been reduced beyond what would reasonably be required to inspect it.
This does not affect your rights where a product is faulty, defective or incorrectly supplied.
CUSTOM & PERSONALISED PRODUCTS
Products made specifically to your requirements, personalised products or other bespoke items may not be eligible for change-of-mind cancellation or return.
This does not affect your statutory rights if the product is faulty or not as described.
EXCHANGES
If you require a different clothing size or colour, please contact us.
Where possible, we will arrange an exchange subject to stock availability.
Alternatively, you may return the original item and place a new order.
NON-RETURNABLE ITEMS
Certain products may not be eligible for a change-of-mind return where an exemption under consumer law applies, including personalised or custom-made products.
Any exclusions do not affect your statutory rights in relation to faulty, damaged or misdescribed goods.
CANCELLING AN ORDER
If you need to cancel an order before it has been dispatched, contact us as soon as possible at:
convictedbikeco@outlook.com
If the order has already been dispatched, you may need to follow the normal returns process once it arrives.
CONTACT
For all return and refund enquiries:
convictedbikeco@outlook.com
Please include your order number whenever possible.
Convicted Bike Co